Privacy policy

Last updated: November 11, 2026

ALELI SAMBO LLC operates helbmvino at https://helbmvino.shop. This policy describes how personal information is handled when you visit the store, place an order, or communicate with us.

Information we collect

The information involved depends on your activities and may include:

  • Your name, email address, billing and shipping addresses, and telephone number if provided.
  • Products purchased, transaction amounts, payment status, payment-provider references, and delivery details.
  • Return, refund, and customer service records.
  • Account details where customer accounts are available.
  • Messages, reviews, or attachments you choose to submit.
  • IP address, browser and device information, website interactions, and cookie preferences.
  • Marketing choices and records of privacy requests.

We receive information from you, through website technologies, and from service providers involved in payments, delivery, and store operation.

Payment credentials are handled through payment-provider systems. Do not email full payment card numbers, security codes, or passwords.

Why we process information

We use relevant information to fulfill purchases, collect payments, deliver goods, manage returns, answer questions, maintain accounts, prevent fraud, protect the website, and keep required records.

We may also use information to evaluate website performance and improve the shopping experience. Marketing communications and optional tracking are subject to applicable consent requirements and your choices.

Where UK data protection law applies, processing relies on an appropriate legal basis: contract performance, legal obligations, legitimate interests balanced against your rights, or consent where required. Withdrawal of consent does not affect earlier lawful processing.

Disclosure to service providers and others

We disclose information as necessary to Shopify, payment processors, shipping and fulfillment providers, technology suppliers, communication services, and professional advisers.

If analytics or advertising tools are enabled, relevant information may be disclosed to those providers subject to applicable consent and opt-out rules. We may also disclose information to meet legal requirements, protect lawful interests, or complete a business transaction with appropriate safeguards.

Shopify processes information to provide its platform and may process some information for its own purposes depending on the services used. See Shopify’s Consumer Privacy Policy.

Cookies and communication preferences

Essential cookies support functions such as checkout, security, shopping carts, and saved preferences. Optional analytics and advertising technologies, where used, require consent when applicable law requires it.

You can manage available choices through the website’s privacy controls and your browser settings. Disabling essential cookies may affect store functionality.

Promotional emails include an unsubscribe option. Unsubscribing does not stop necessary messages about existing orders or service requests.

Your rights

Depending on applicable law, you may request access, correction, deletion, or a portable copy of your information. You may also have rights to restrict or object to processing, withdraw consent, or opt out of certain sales, sharing, or targeted advertising.

Send requests to luciacleoba@outlook.com. We may take reasonable steps to verify identity and accept authorized-agent requests where required. We respond within applicable deadlines and do not unlawfully discriminate against people who exercise their rights.

We honor legally required opt-out preference signals, including Global Privacy Control where applicable. If you have a statutory right to appeal a decision, reply to our response requesting a review.

California rights

If the California Consumer Privacy Act applies to our business and your information, eligible residents may have rights to know, access, correct, and delete information, opt out of sale or sharing, and limit specified uses of sensitive personal information, subject to exceptions. Further details appear in the California Attorney General’s CCPA guidance.

Storage, protection, and international transfers

We retain information for periods reasonably necessary to fulfill the purposes described here, including accounting, customer support, fraud prevention, and legal claims. Different records may require different retention periods.

We use reasonable administrative and technical safeguards. No transmission or storage method is entirely secure.

Information may be processed in the United States and other locations used by our providers. Where UK international-transfer restrictions apply, we use legally required safeguards, such as adequacy arrangements or approved contractual protections. Contact us for relevant information.

Children and updates

The store is intended for a general adult audience and is not directed to children under 13. Contact us if you believe a child has improperly supplied personal information.

We may revise this policy as our practices or legal requirements change. The updated date will appear above, with additional notice where required.

UK residents may raise unresolved concerns with the Information Commissioner’s Office.