Refund policy

Last updated: November 11, 2026

This policy applies to purchases from helbmvino at https://helbmvino.shop, operated by ALELI SAMBO LLC.

30-day free returns

You have 30 calendar days from delivery to request a return, including when you change your mind about a purchase.

To begin, email luciacleoba@outlook.com with your order number, checkout email address, and the products you wish to return. You do not need to give a reason for a change-of-mind return.

We will supply a prepaid label or arrange another return method at our expense. Please send the goods within 14 days of receiving our instructions and keep proof of shipment. Contacting us ensures correct routing; statutory cancellation rights do not depend on obtaining approval.

Preparing your return

Return the goods with their included accessories and adequate protective packaging. Original packaging is helpful where available, but its absence alone does not remove statutory rights.

Reasonable unpacking and inspection are permitted. Misuse or damage beyond reasonable inspection may affect the voluntary return service, subject to applicable law.

There are no return shipping, restocking, or return handling fees.

Items that arrive with a problem

Contact luciacleoba@outlook.com if your purchase is defective, damaged, incorrect, or incomplete. Explain the issue and attach photographs if reasonably available.

We will provide an appropriate remedy, including repair, replacement, or refund where applicable, and cover necessary shipping costs. The 30-day voluntary return window does not shorten legal rights relating to faulty or misdescribed goods.

Refunds

For a full-order return under this policy, we refund the goods and any original standard delivery charge. For partial returns, we refund the returned products and any delivery amount refundable by law.

We do not retroactively charge shipping when a partial return reduces an order below the free-shipping threshold.

Refunds are issued to the original payment method unless an alternative is agreed and legally permitted. We process refunds promptly after receiving returned goods or the evidence of return required by applicable law.

After issuance, refunds usually appear within 3–7 business days. Posting times depend on your bank or payment provider. Email us if the funds have not appeared after seven business days. Mandatory legal refund deadlines take priority over these estimates.

Cancellation and exchanges

If you want to cancel before dispatch, contact us immediately. We will stop shipment where reasonably possible. Orders already dispatched remain subject to applicable cancellation and return rights.

For an exchange, email us to discuss availability and the return arrangements.

UK cancellation rights

For eligible distance purchases, UK consumers may notify us of cancellation within 14 days after delivery without giving a reason, then return the goods within another 14 days. We refund without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and refund within 14 days of that event. Where we offer collection, the applicable deadline is generally 14 days after cancellation. Standard outbound delivery is refundable; optional premium delivery supplements need not be refunded unless required by law. A lawful deduction may apply for handling beyond necessary inspection. Our 30-day free return service supplements these rights. UK returns guidance

You may cancel by a clear statement or use this optional form:

To: helbmvino, luciacleoba@outlook.com
I give notice that I cancel my purchase of:
Order number:
Date ordered / date received:
Customer name:
Customer address:
Date:
Signature, only for a paper submission:

Contact

ALELI SAMBO LLC
10443 Baywood Ave
San Diego, [State and ZIP code — complete before publication]
United States
Email: luciacleoba@outlook.com

Please request return instructions before shipping goods. This correspondence address is not automatically the return destination.