Shipping policy

Last updated: November 11, 2026

The following shipping arrangements apply to orders placed at helbmvino.shop.

Where we deliver

We accept orders for supported addresses in the United States and United Kingdom. Checkout displays available destinations and any delivery restrictions before payment.

Shipping prices

Delivery charges do not count toward the free-shipping threshold. Where another currency is available, the applicable equivalent threshold is disclosed before purchase.

Order preparation

Orders are normally dispatched 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding applicable public holidays.

Estimated arrival

Transit normally takes 20–45 calendar days after dispatch. This is separate from order processing.

Any extended delivery period requiring agreement will be clearly disclosed before purchase and agreed as required. UK distance-selling guidance

Dispatch and delivery delays

If we cannot ship within the promised period, we will notify you, explain the revised estimate, and provide cancellation and prompt-refund options. We obtain consent to further delay where required; otherwise, we cancel and refund as required by law. FTC shipping guidance

If an order is overdue, email us for assistance. A carrier investigation does not postpone a legally required remedy or refund deadline.

Tracking assistance

After dispatch, request your tracking number by emailing luciacleoba@outlook.com. Include your order number and checkout email address.

Carrier scans may take time to appear after a parcel enters the delivery network.

Taxes and border charges

Applicable taxes, VAT, import duties, and required customs charges are included in the price or paid by us. You will not be responsible for additional tax or customs charges beyond the checkout total.

If you receive a payment request from a carrier or customs agent, send us the notice so we can arrange payment or reimbursement.

Missing parcels and delivery problems

For a parcel lost in transit, we provide a free replacement. You may choose a refund instead, and a refund will be provided if replacement stock is unavailable.

A “delivered” tracking status does not automatically prevent a claim when the parcel cannot be found. Contact us so we can investigate and arrange an appropriate resolution.

If goods arrive damaged, incorrect, or incomplete, describe the issue and provide photographs if reasonably available. We cover shipping needed to resolve these problems.